Terms & Conditions

01 Introduction

Welcome to Pumo Tours and Safaris. These Terms and Conditions govern the use of our website and the booking of tours, safaris, holidays and travel-related services offered by our company.

By accessing our website or making a booking, you agree to these Terms and Conditions.

02 Bookings and Reservations

• All bookings are subject to availability and confirmation by Pumo Tours and Safaris.
• Customers must provide accurate personal and travel information when making reservations.
• A booking is considered confirmed once the required deposit or payment has been received and confirmation has been issued.
• Special requests are subject to availability and cannot be guaranteed.

03 Payments

• Payment terms will be communicated during the booking process.
• Deposits may be required to secure reservations.
• The remaining balance must be settled within the agreed payment period.
• Failure to complete payment within the agreed period may result in cancellation of the reservation.
• All applicable charges will be communicated before confirmation.

04 Cancellations and Refunds

• Cancellation requests must be submitted in writing.
• Refund eligibility will depend on the cancellation period and the policies of the respective hotels, airlines, transport providers and other service partners.
• Certain bookings may be non-refundable.
• Any applicable cancellation fees or administrative charges will be communicated to the customer.

05 Changes to Bookings

• Requests to change travel dates, destinations, accommodation or other booking details are subject to availability.
• Additional costs arising from changes will be the responsibility of the customer.
• Pumo Tours and Safaris reserves the right to make reasonable itinerary adjustments where necessary due to operational, safety or unforeseen circumstances.

06 Travel Documents and Requirements

Customers are responsible for ensuring they have valid passports, visas, travel permits, vaccination certificates and any other documents required for their destinations.

Pumo Tours and Safaris can provide general travel guidance but cannot guarantee the approval of visas or entry permits.

07 Customer Responsibilities

Customers are expected to:

• Follow the instructions of tour guides and service providers.
• Respect local laws, cultures, communities and wildlife.
• Observe safety guidelines throughout their travel experience.
• Provide accurate information regarding any special requirements.

08 Liability and Travel Risks

Pumo Tours and Safaris will make reasonable efforts to ensure that all travel arrangements meet acceptable service standards.

However, we shall not be held responsible for delays, cancellations, accidents, loss of property or disruptions caused by circumstances beyond our reasonable control, including weather conditions, natural disasters, government restrictions and third-party service provider failures.

Nothing in these terms excludes liability where such exclusion is prohibited by applicable law.

09 Travel Insurance

We strongly recommend that all customers obtain appropriate travel insurance covering medical emergencies, personal accidents, cancellations, baggage loss and other travel-related risks.

10 Website Information and Pricing

We make reasonable efforts to ensure that all information, itineraries, images and prices displayed on our website are accurate.

However, prices and availability may change without prior notice. Final prices and arrangements will be confirmed during the booking process.

11 Privacy and Personal Information

Customer information collected during enquiries and bookings will be handled in accordance with our Privacy Policy and applicable data protection laws.

Personal information will only be used for legitimate business and travel-related purposes.

12 Intellectual Property

All content on this website, including text, photographs, graphics, logos and designs, belongs to Pumo Tours and Safaris or its respective content owners.

Unauthorised reproduction, distribution or commercial use is prohibited.

13 Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Kenya.

Any disputes arising from the use of our services shall be handled in accordance with applicable Kenyan laws.

14 Contact Information

For enquiries, booking assistance or clarification regarding these Terms and Conditions, please contact us on:

Phone / WhatsApp: +254 714 583 768